The Collins family

Margaret is paying her landlord Robert Hayes for November rent, as she does each month. There are no warning signs or unusual requests.

After the safety check, the $900.00 was sent to Robert Hayes (landlord).

Your grandson Ethan called from a new number saying he was arrested and needs $2,500 for bail, asking you not to tell his mom. The urgent request, new number, and secrecy are classic warning signs.

SureSend held the payment in PayPal and cancelled it, so the $2,500.00 never left the account. Nothing was lost.